FAQs

All frequently answered questions

  • What is uPaged?

    • uPaged is a nursing workforce marketplace on which nurses can build validated professional profiles and be connected with more appropriate placements in hospitals. 

    • As a marketplace we’re not your employer, but our technology makes the transition to casual employment easy with each job you accept. We chose this method to effectively remove any financial biases that currently exist putting the decision making in the right hands – the hospitals and nurses. We also want to be as economical as possible to ease the burden of traditional labour hire firms, so hospitals can pay you more and cancel you less.

  • Is uPaged a nursing agency?

    • uPaged is not a nursing agency or recruitment agency. It is an online platform that connects nurses directly to hospitals removing the middle man and empowering both sides to take control of the process.

    • Traditionally this process is managed by recruitment agencies who charge hefty commissions and choose which shifts you should be offered. uPaged eliminates this middle man, and by doing so it saves employers money, allowing them to pay you more and cancel you less. 

    • Even though the hospitals become your employers, you choose the shifts and rate of pay you want.

  • Are we a good fit for each other?

    • In order to work with uPaged, you must be AHPRA registered, and

    • you must have at least 1 year post-graduate experience that has been gained in an Australian hospital, and,

    • that experience must be in the area in which you seek work now, and,

    • it must not be more than 3 years since you worked in an Australian hospital.

  • How much does it cost to use uPaged?

    • We’ll never charge nurses to use uPaged, and we only charge hospitals when a uPaged nurse has completed their shift. Like any other job, you’ll need to undergo a criminal history clearance which costs AUD$57 using RISQ and their online portal, so look out for their email after registering with uPaged. 

    • If you’re a healthcare facility and you want to find out how cost effective uPaged is, send us an email at hello@upaged.com.

  • What rates of pay will I earn on uPaged?

    • As uPaged isn’t your employer we cannot specify your rate of pay, however we will show you the rate of pay on offer. You will be able to choose which job you accept depending on the rate of pay on offer, location, cancellation rate or hospital rating - whatever is most important to you. Learn more about how much casual nurses earn here.

    • At a minimum, these will be the casual rates awarded at that organisation as you will be their casual employee. From there is it up to the hospitals as to how much of an incentive they want to offer uPaged nurses to attract the best candidates.

  • What hospitals can I find work with on with uPaged?

    • We’re glad you asked! We are proud to announce that we have 3 fantastic hospitals posting shifts to the uPaged platform. All uPaged hospitals value fostering a nurturing work environment for their staff while striving for the highest standards of care.

    • Chris O’Brien Lifehouse (Lifehouse) hospital in Camperdown is a world-class, not-for-profit integrated cancer treatment centre and fully operational cancer hospital. The vision of its namesake Professor Chris O’Brien, a renowned head and neck surgeon who lost a three-year battle with a malignant brain tumour in 2009. Having developed the proposal for an integrated cancer centre (Lifehouse) 3 years prior to his diagnosis, Professor O’Brien continued to work tirelessly on its promotion and future construction throughout his cancer treatment. Professor O’Brien’s dream became a reality when Lifehouse opened in November 2013 boasting eight state-of-the-art operating theatres, 125 inpatient rooms and an intensive care unit.

    • Bondi Junction Private Hospital (BJPH) in Bondi Junction is a two theatre, two ward private day surgery proudly owned by Nexus. BJPH operate Monday to Friday and specialise in Facial Plastic Surgery, General Plastic Surgery, Cosmetic Surgery, ENT and Maxillofacial Surgery. State of the art technology, highly esteemed surgeons, and a dedicated support staff combine to provide a facility reflecting integrity and excellence.

    • Kogarah Private Hospital (KPH) offers specialised surgical services, excellent facilities, and 3technologically-advanced operating theatres proudly owned by Nexus.

    • Watch this space … more Sydney hospitals coming soon, and we’ll be rolling out nation-wide before you know it! As we expand our hospital network we’ll keep you updated via our Facebook, Instagram and emails. Make sure you add hello@upaged.com to your contacts list to avoid our emails disappearing into your junk folder.

  • uPaged is not yet available in my area, how do I register my interest?

    • Send us an email: hello@upaged.com with your name, postcode, grade of nurse and specialty area (if any). The more interest we get in an area, the sooner we will launch there so tell your friends to sign up too. We also love hearing from nurses :)  

  • Can I cancel a shift?

    • Yes, you can cancel a shift by going to your calendar, selecting the shift and pressing ‘cancel shift’. 

    • That said, uPaged takes cancellations very seriously as it can mean that a hospital is not able to find a replacement to care for their patients. Similarly, when a hospital cancels a nurse with short notice the nurse may not be able to find a replacement shift, resulting in a loss of income. Our aim is to create transparency around this. If a nurse or hospital cancel a shift within four hours of shift start time, this will be recorded in a cancellation rate on their profile, to help everyone make the best possible decision next time they choose.

  • How is uPaged paid?

    • uPaged charges hospitals a small commission at the conclusion of every shift, much less than traditional nursing agencies. We charge a percentage commission because we believe that charging a flat fee, relative to shift length, could lead to hospitals always booking you for a shorter shift and asking you to stay for a long shift, which would be annoying for you. We want our platform to eliminate all possible financial bias.

  • Can I work another job while using uPaged?

    • Yes absolutely, just make sure you don’t accept a shift with the same employer via the uPaged platform. This includes hospitals owned by the same company or within the same health network as your regular hospital.

  • I already have a National Police Check. Why do I need another?

    • Your National Police Check, sometimes called an Australian Criminal Intelligence Commission (ACIC) check (which includes verification of your identity as required by employers, previously known as the 100 point ID check), is a mandatory requirement for working in all Australian hospitals.

    • uPaged nurses require a new Police Check at the time of registration with uPaged, and as a 'point in time' check, any prior National Police Checks cannot be accepted as evidence of the currency of your Police Check, or the validity of your 100 points of ID. Our preferred provider is InterCheck Australia, who are registered by ACIC to provide this service.

    • Upon completion of 5 shifts with uPaged, you will be reimbursed for the $49 cost of your Police Check. Please do not secure a new Police Check outside of the uPaged system. This check should only be completed on your uPaged profile. Please do not contact InterCheck directly to conduct this check, to ensure your check is directly connected to your uPaged profile.

  • Who should I choose as my Referees?

    • Your Referees should be of manager/educator level and they should have worked with you in the past 18 months (you'll need their work email address). Nursing Agency staff should not be used as referees unless they have worked with you in a hospital environment in the past 18 months and can verify your clinical competencies.

  • Do I need my own PI insurance?

    • Technically, no, as most hospitals provide professional indemnity insurance to all nurses they on board. 

    • That said, we are risk-phobic here at uPaged and we always think it’s a good idea to be well insured. 

    • You can take this out privately, or you are a member of the nursing union in your state they can provide you with professional indemnity insurance, legal representation, journey accident insurance, workplace health and safety advice as well as supporting the body that supports our industry. Some also have great online education platforms. Check with your individual state to learn exactly what is provided before you sign up. In New South Wales, the Union representing nurses is the NSW Nurses and Midwives Association.

  • Worried about your data being shown?

    • Don't be. Your personal data is not visible to the public, and we only show a small summary of your profile to uPaged registered employers. We make sure that only the minimum required information goes to the floor managers so they can select you for a job, and HR managers so they can on-board you at their facility, and pay you!

    • We will not show any contact details on your limited profile view, and managers will be able to contact you via the uPaged chat once they have sent you a job offer.

  • Is my data secure with uPaged?

    • Your data is securely stored in accordance with the Australian Privacy Principles (APPs).

    • The uPaged website is protected by SSL (Secure Sockets Layer), which is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remains private. Your data is then encrypted and stored in a database that is protected by an access key. When you confirm a shift at a hospital for the first time, you are agreeing to being on-boarded by them so we provide a secure link for them to access your data for the purpose of on-boarding you. 

    • We never show your profile to hospitals who you’re not ‘available’ to in terms of time or location, only relevant information is shown to relevant people (ie ward managers don’t need to review your vaccination history, this is for HR) and you are always able to request the information we have on uPaged.

  • Does uPaged supply a uniform?

    • Nurses that find and book a shift through uPaged become on-boarded at that hospital. Some hospitals will be able to offer you a uniform to wear, which we’re excited about. That way you’ll feel more like you’re a part of the team. 

    • If a hospital cannot provide you a uniform, you should wear your own uniform, appropriate to your specialty. Either plain navy scrubs or navy trousers or skirt and a white top. Your shoes should be plain black or navy, closed in and leather. As a health professional having a neat and tidy appearance is important and this can help you to earn a more positive rating.

    • The hospital will provide you an ID and access card.

  • How do I contact uPaged in an emergency?

    • If you can’t make a shift you should cancel via the platform and the hospital will be directly notified. As the hospital is your employer, most instances should require you to contact them, which you can do via the uPaged platform either via the chat or the phone number provided. 

    • If you do need to contact uPaged, the best method is to use the uPaged chat and we will get back to you ASAP.

  • What if a hospital wants to book me for another shift without going via the platform?

    • This would mean that the hospital avoids paying the small fee that uPaged charges for providing the skill matching and connection between nurses and hospitals. This is our ‘bread and butter’ and the site cannot be sustained if such practices were to occur. It is also a breach of the uPaged Terms and Conditions and could result in removal from the platform.

    • That said, if you are interested in finding full time work, you can do so via the platform. We don’t charge the high recruitment fees that traditional nursing agencies charge. Instead we’ll actually facilitate the process for a very small fee (charged to the hospital) so that everybody wins. We’d love for you to use the platform to find the permanent workplace that’s just right for you. 

  • Making my profile live on uPaged

    • 1. Complete all minimum requirements:

    • Due to the often last-minute nature of contingency work, we need to ensure that from the moment you’re booked for a shift, you’re “employment ready”. For that reason, your profile won’t be visible to hospitals until the minimum requirements are completed. We’ll provide a handy checklist to help with this. If you’re waiting for your police check to come back, use this time to beef-up your profile with all of your incredible skills, competencies and certificates.

    • 2. Enter your availability

    • We don’t want to pester you when you’re not available, so if you want to work and earn some extra cash, make sure you enter your availability in ‘Calendar’ so you’re discoverable to hospitals. At the moment we only have Sydney hospitals, but as we expand we’ll give you the opportunity to select exactly where you want to work.

  • Ratings, how do they work? 

    • We want to improve the accountability of nurses and hospitals in the contingency workforce process.

    • Think of how enjoyable it is getting in a ride sharing car Vs regular taxi. They often make sure the air temperature is right, offer you a lolly or bottle of water and offer to play the music that you want. That’s because they care about your experience so they can earn a better rating. 

    • On uPaged you will be asked to rate the hospital at the conclusion of each shift with an optional testimonial. Think about the facilities, support given and your allocation but try to understand that some days are busy and some things are outside of the control of even the best team leader or manager. Mainly use this to indicate whether you would recommend this hospital to other nurses. Make sure the testimonial doesn’t mention any confidential patient information or it will have to be removed. 

    • There are so many great nurses out there, and we want you to be appreciated for the hard work you do. You will earn an overall rating from three ratings:

    • - Time Management

    • - Communication

    • - Competence

    • Hospital managers will have the option of leaving a testimonial to enhance your profile, and will be able to provide you with private feedback to enhance your practice.

  • What can I do to earn a better rating?

    • The best way to earn a good rating is the obvious provision of safe and effective patient care. We’ll periodically give you tips along the way on how to achieve a higher rating, but here’s a few to get you started:

    • - If it’s your first shift at a hospital, arrive 30 minutes early to sign on.

    • - Always arrive on the ward at least 10 minutes before the start of your shift.

    • - Introduce yourself to the team leader for your shift.

    • - Find a ‘buddy’ nurse working near you to build rapport with so you have someone to go to (before the team leader) if you need help during your shift. 

    • - Ask for a quick orientation to the ward/unit (emergency trolley, staff and patient toilet, kitchen, pan room, bathroom, equipment room and stores). This will help your time management immensely!

    • - Communicate essential information regarding changes to your patient’s condition and movements to the team leader.

    • - Go to and come back from breaks on time, if you’re not sure how long they are just ask.

    • - If you’re finished your work ask other people if they need a hand !

    • - Make sure your bed spaces are tidy and unused equipment is put away.

    • - Document thoroughly and complete all required care plans. If in doubt, check with a regular nurse.

    • - Provide a thorough, clear handover and ensure all elements of the care you provided is documented.

    • - Thank the team leader for the day at the end of your shift.

  • What if I get a bad rating?

    • We want to raise the standard of contingency workforce. Our aim is to have the best nurses, placed first, in the best jobs. Ratings are designed to give everyone an anonymous voice and cannot be deleted unless you can prove that it is false. As you work more shifts, one bad rating will become outweighed by all of the positive ratings you are receiving.

  • Can I make my profile not discoverable to hospitals?

    • Yes, just go to you ‘Calendar’ and turn off all of your availability, or deselect your availability at that specific hospital.

  • How do I remove myself from the uPaged platform?

    • Even if you don’t want to use uPaged for the foreseeable future you can still keep your profile, it’s free and a secure way of storing your documents. Just take away your availability so you’re not pestered with shifts. If you want to delete your uPaged profile entirely send us an email at hello@upaged.com and we can do this for you.

  • When will I be paid?

    • This will depend on the pay cycle at that hospital. If you want to know specifically get in touch with the HR manager at that hospital which you can do via the uPaged chat after completing your shift or by calling their switch.

  • What about annual leave and sick leave?

    • This depends on your casual contract with the hospital. Generally speaking, the nature of casual work means you are paid a higher loading and don’t accrue annual leave or sick leave. 

    • If you want some time off, just make yourself unavailable on the platform.

  • Who pays my superannuation? 

    • You will be the hospital’s casual employee therefore they will manage your payroll and pay your superannuation. Make sure you keep your superannuation details up to date so all of your payments are going into the one account. 

  • Who are InterCheck?

    • InterCheck are a leading employment screening and verification organisation. uPaged has partnered with them to undertake the identification verification and criminal history clearance of healthcare practitioners on uPaged. Following your uPaged registration you will receive an email from InterCheck giving you access to their easy-to-use portal. The portal allows you to securely upload your identification documents digitally and sign the consent form, from the comfort of your home. We will manage the rest from there, ensuring your profile is updated and future employers know your clearance status. 

    • Police checks are a mandatory point in time check. If there is a change in your criminal history you have an obligation to notify AHPRA.

  • What if there is a change to my criminal history after the date of my uPaged police clearance?

    • If there is a change in your criminal history, as a registered nurse you are obliged to notify AHPRA. It is then up to AHPRA to determine if this change is relevant to your nursing practice. If AHPRA alters or terminates your nursing registration they will notify uPaged. Failing to notify AHPRA of a change in criminal history is a breach of your professional registration and your uPaged registration.

  • Mandatory Competencies, where can I renew?

    • ANMF CPE site if you’re a member of the NSWNMU courses are only $7.70 each, $30 for non members, free for QNU members

    • HETI – free if you have a NSW Health payroll number

    • AUSMED - $30 p/m subscription

    • Plus lots more, so if you need any help get in touch.

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